Home > OCS 2007 / Lync 2010 > OCS 2007 R2 error: “Cannot get presence for this contact”

OCS 2007 R2 error: “Cannot get presence for this contact”

After I enabled the first users for OCS were the OCS users not able to view the presence information of other users nor able to chat with other contacts. After some research I found that this was an issue with the Address Book.  The Address Book only updates once within 24 hours, so if it has not ran since you have enabled the users, it can create this type of issue.

The solution is to initiate a new address book on the OCS frond end server and delete the local address book at the client side:

  • Start CMD and go to C:\Program Files\Microsoft Office Communications Server 2007 R2\Server\Core
  • Execute: abserver -syncnow
  • Delete the local address book “GalContacts.db” at the client side in:  C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Communicator\username@domain.int

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Categories: OCS 2007 / Lync 2010
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